FAQ
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FAQ
Frequently Asked Questions
This FAQ page covers the most common questions about Shieldify IP, our brand protection services, and how we handle online IP enforcement for your business.
1. What is Shieldify IP?
Shieldify IP is a brand protection and intellectual property enforcement service. We help businesses detect, report, and remove online infringements such as counterfeits, impersonation, unauthorized resellers, and misuse of trademarks or copyrighted content.
2. What types of infringements can you handle?
We handle a wide range of violations, including counterfeit product listings, fake social media profiles, impersonation pages, unauthorized logo usage, stolen images or videos, domain and website abuse, and misleading ads that misuse your brand name or identity.
3. Which platforms do you enforce on?
We work across major social networks, marketplaces, and online ecosystems, including Meta (Facebook & Instagram), TikTok, YouTube, X (Twitter), Shopee, Lazada, TikTok Shop, Amazon, eBay, Google Search, and other websites where your brand may be infringed.
4. Do I need a registered trademark to use your services?
A registered trademark or copyright certificate is strongly recommended and often required by platforms for formal IP enforcement. In some cases, we can still act based on brand misuse, impersonation, or fraud, but having registered IP rights significantly increases the success rate and speed of takedowns.
5. How long does a typical takedown request take?
Once we receive all required information and documents, most takedown requests are prepared and submitted within 12–24 hours. The platform’s response time varies, but many cases are resolved within a few days. Urgent cases (such as scams or high-risk fraud) can be escalated for faster handling.
6. Can you guarantee that all infringements will be removed?
No enforcement provider can guarantee removal in every case, because final decisions are made by the platforms themselves. However, we follow each platform’s policies closely, prepare accurate reports, and maintain a high success rate across the channels where we operate.
7. What documents do I need to provide?
Typically, we require a Letter of Authorization (LoA), trademark or copyright certificates, and any supporting evidence such as screenshots or reference URLs. You can find detailed onboarding requirements in our Documentation section.
8. How is pricing structured?
Pricing depends on the scope of monitoring, number of platforms, and volume of enforcement needed. We offer flexible options such as project-based engagements, monthly retainers, or customized enterprise plans. For a quote, please contact our team at sales@shieldifyip.com.
9. How do you handle my data and documents?
We treat all client information and documents as strictly confidential. Data is used only for enforcement purposes and is shared solely with platforms when necessary to process reports. For more details, please refer to our Privacy Policy.
10. How do I get started with Shieldify IP?
You can get started by reaching out through our Contact page or emailing us directly at support@shieldifyip.com. We will review your needs, outline the best enforcement approach, and guide you through the onboarding and documentation process.